Contacting Enreach Support and FAQs

Contacting Support

At Enreach Campaigns, we provide support for both Outbound by Enreach and Flows by Enreach.

In order to save time, please do the following before you contact Enreach Campaigns for support:

• Press ctrl + F5 when you are on the Flows by Enreach web page.
• Restart your browser and log on to Flows by Enreach again.
• Reboot the computer or switch to a different computer before you contact support.

When you contact support via phone or e-mail, you can reduce the time the case takes significantly be preparing some things:

• Collect some examples of the problem you are experiencing. An example could be a video or screen grab of the problem, and error code, or a file with Leads that can't upload. Have the examples ready before you place the call, or attach them to the e-mail.
• Consider what actions, or the Steps to Reproduce you did when the problem occurred. This is helpful as we always try to repeat the steps you took when the error occurred.

Flows by Enreach FAQs

Q: When using saved rows in the Flows by Enreach Email Editor, the dimensions aren't the same as the rest of the email.

A: As the new updated Email Editor supports emails with much wider dimensions, this means that any saved rows from the old Email editor unfortunately won't be the correct width. Row dimensions cannot be changed, so we recommend recreating the row so all your emails will be perfect. 

Q: Is it possible for Leads to upload files into Flows by Enreach?

A: When a Lead signs up or requests a call, you may want them to submit more information, such as a CV in file format. While it isn't possible for Flows by Enreach to isolate information in the file and save it in relevant Lead data fields, we suggest creating a form that your Leads can fill in. This way, the data they submit will automatically be added to their Lead profile. 

Q: I have created a Segment in Flows by Enreach that isn't including Leads when they should be. What is happening?

A: When creating the Segment, pay attention to the Automation settings. If you have selected Only include new members in recurring runs, a Lead will only have the opportunity to be including in that Automation once. However, select Update segment with each run to allow the Automation to always search for suitable Leads each time. This way when the Automation is run multiple times, it will continue to include the Lead.